Privacy Policy

Last updated: April 20, 2026

Important Note: SubPilot is a subtitle enhancement extension that adds subtitles to videos on JAV sites. We do not promote, host, or upload any video content. Our service is limited to subtitle display and enhancement only.

1. Introduction

SubPilot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and website (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect minimal personal information that you voluntarily provide to us:

  • Contact Information: When you use our contact form, we collect your name, email address, and message.
  • Account Information: If you create an account for premium features, we collect your email address and subscription details.
  • Payment Information: Payment processing is handled by third-party providers (Razorpay). We do not store credit card details.

2.2 Non-Personal Information

We automatically collect certain information when you use our Service:

  • Usage Data: Information about how you interact with our extension, such as which features you use and how often.
  • Technical Data: Browser type, version, operating system, and device information.
  • Extension Data: Subtitle preferences, custom styles, and synchronization settings (stored locally in your browser).

2.3 What We Do NOT Collect

Importantly, SubPilot does NOT collect:

  • Video content you watch
  • URLs of videos you access (except for domain matching to load appropriate subtitles)
  • Personal browsing history outside of subtitle-related functionality
  • Any sensitive personal information

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our Service
  • To process your subscription payments
  • To respond to your inquiries and provide customer support
  • To improve and personalize your experience with our extension
  • To send you important updates about the Service (if you opt-in)
  • To monitor usage patterns and fix technical issues

4. Data Storage and Security

4.1 Local Storage

Most of your subtitle preferences and settings are stored locally in your browser using Chrome's storage API. This data never leaves your device unless you explicitly sync it across devices (premium feature).

4.2 Server Storage

When you contact us or create an account, we store your information on secure servers with appropriate encryption and access controls.

4.3 Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Third-Party Services

We use third-party services that may collect information:

  • Google Analytics: To understand how users interact with our website (anonymous data only)
  • Razorpay: For payment processing
  • Google OAuth: For user authentication
  • Email Services: For sending transactional emails

These third parties have their own privacy policies addressing how they use such information.

6. Subtitle Functionality Specifics

Important Clarification About JAV Sites

SubPilot adds subtitles to videos on JAV (Japanese Adult Video) sites. It is critical to understand:

  • We do not host, upload, or promote any video content
  • We do not modify or alter video content in any way
  • Our service is limited to subtitle display and enhancement only
  • We do not collect information about the specific videos you watch
  • Subtitle matching is done based on public databases and does not involve tracking viewing habits

6.1 How Subtitle Matching Works

When you visit a supported video site, SubPilot:

  1. Identifies the website domain to determine if subtitles are available
  2. Checks our subtitle database for matching content (based on public information)
  3. Loads appropriate subtitles if available
  4. Applies your preferred styling and synchronization settings

This process does not involve collecting or transmitting information about the specific video content you are watching.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request correction of inaccurate or incomplete information
  • Deletion: You can request deletion of your personal information
  • Opt-out: You can opt-out of marketing communications at any time
  • Data Portability: You can request a copy of your data in a structured format

To exercise these rights, please contact us at privacy@subpilot.com.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

This Privacy Policy is designed to be transparent about our data practices. SubPilot is committed to protecting your privacy while providing a valuable subtitle enhancement service.

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